fl777 Privacy Policy

1. Who We Are

fl777 ("fl777," "we," "us," or "our") operates the online gaming platform accessible at fl777.app. fl777 is committed to protecting the privacy and personal data of all users, including players based in the Philippines and other permitted jurisdictions.

This Privacy Policy applies to all personal data collected through the fl777 website, mobile applications, customer support channels, and any other services we provide (collectively, the "Platform"). It should be read alongside our Terms and Conditions.

fl777 acts as the data controller in respect of the personal data it collects and processes. This means fl777 determines the purposes and means of processing your personal information.

2. Information We Collect

fl777 collects personal information in the following ways:

Information you provide directly:

• Registration details: full legal name, date of birth, email address, Philippine mobile number, and chosen username and password;
• Identity verification documents: government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), selfie photographs, and proof of address;
• Payment information: GCash mobile number, PayMaya account details, or Philippine bank account information provided when making deposits or requesting withdrawals;
• Communications: messages sent to our customer support team via live chat, email, or any other channel.

Information collected automatically:

• Technical data: IP address, device identifier, browser type and version, operating system, and screen resolution;
• Usage data: pages visited, games played, bets placed, session start and end times, and in-game actions;
• Cookie data: session tokens, preference settings, and analytics identifiers (see Section 6 for full details).

fl777 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will delete that information and close the associated account immediately.

3. How We Use Your Information

fl777 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your fl777 player account, including verifying your identity and age;
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely;
• Legal and regulatory compliance: To meet our obligations under Philippine anti-money laundering laws, PAGCOR licensing requirements, and the Data Privacy Act of 2012;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access;
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to enforce self-exclusion and limit requests;
• Customer support: To respond to your enquiries, resolve disputes, and improve our support services;
• Marketing communications: To send you promotional offers, bonus notifications, and news about fl777 — only where you have provided consent or where we have a legitimate interest to do so, and always with an easy opt-out mechanism;
• Platform improvement: To analyze usage patterns and improve the performance, design, and game selection of the fl777 platform.

4. Legal Basis for Processing

fl777 processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing;
• Legal obligation: Processing required to comply with Philippine law, including AML reporting, age verification, and regulatory record-keeping;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

fl777 does not sell or rent your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, and Philippine banking partners, solely to process your financial transactions;
• Identity verification providers: Third-party KYC (Know Your Customer) service providers who assist with document verification and age checks;
• Game software providers: Licensed game studios whose titles are hosted on the fl777 platform, who may receive anonymized gameplay data for technical purposes;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.

All third parties with whom fl777 shares personal data are contractually required to handle that data in accordance with applicable privacy laws and to use it only for the specified purpose.

6. Cookies and Tracking Technologies

fl777 uses cookies, web beacons, and similar tracking technologies on the Platform. These serve the following functions:

• Essential cookies: Required for the Platform to function, including maintaining your login session and remembering your language and display preferences. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to understand how players interact with the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymized;
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the fl777 Platform.

7. Data Retention

fl777 retains your personal data for as long as your account is active and for a period thereafter as required by law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fl777:

• Right to be informed: To know what personal data fl777 holds about you and how it is being used;
• Right of access: To request a copy of the personal data fl777 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to object: To object to the processing of your personal data for direct marketing purposes;
• Right to data portability: To receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at: [email protected]

We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

9. Security Measures

fl777 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication options for player accounts;
• Regular penetration testing and security audits by independent third parties;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• 24/7 automated fraud detection and anomaly monitoring systems.

While fl777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fl777 will notify you and the National Privacy Commission as required by law.

10. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fl777 handles your personal data, please contact our Data Protection Officer:

Email: [email protected]
General Support: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

fl777 reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use of fl777 following any update constitutes your acceptance of the revised policy.